L'Etoile Luxury Restaurant

The Challenges

Table reservations were managed manually in paper logs and phone logs, causing double-bookings during peak weekend hours and long guest wait times.

• ✕Hostesses spent hours organizing reservations and manually calling guests to confirm slots.
• ✕Lack of digital tracking led to double-bookings and lost revenue from empty tables.
• ✕Guests experienced long wait times during peak dinner hours due to scheduling mismatches.

The Implemented Systems

We engineered a clean dining showcase landing page with an automated guest table reservation system and SMS alert dispatches.

• ✓Visual table selector allowing guests to request specific dining seating charts.
• ✓Automated queue and reservation dispatch scripts that confirm table allocations instantly.
• ✓Operational admin portal for hostesses to manage guest flow and table statuses in real-time.

The Results

• ★100% of reservations are now automated, removing guest confirmation calls.
• ★Eliminated booking errors and double-bookings completely.
• ★Improved table turnover rate, maximizing peak weekend revenue potential.